On one side is referred to as the actual customers in the following article and / or legal entity referred to as the address on one side and hotels in the following article DENİZLİ / TURKEY which 'Melrose View Point Hotel'; These parties, which will be referred to as Parties in the following articles; Considering that this contract is an official offer, it includes all the conditions for the provision of paid accommodation service, that all the following conditions are binding (strict) for the parties, that it is included in the website www.melroseviewpoint.com, it will not be changed by the customer, hereby have concluded within the framework of:
1. CONTRACT SUBJECT
1.1. In accordance with this contract, the Hotel is obliged to provide accommodation service at the Hotel upon the request of the Customer (hereinafter referred to as "Service").
1.2. With the signing of this contract, the Customer will confirm that he has been informed about the accommodation rules, reservation rules and tariffs at the hotel.
1.3. From the moment this contract is signed, the Hotel will confirm the customer's request.
2. TYPE OF ACCOMMODATION RESERVATION
2.1. Service reservation can be made by filling out the online reservation form on the www.melroseviewpoint.com website.
2.2. In case the customer wishes to terminate the request or make any changes, he / she can request a change by specifying the date to be made on the [email protected] website.
2.3. The customer must notify the hotel of their request to make changes to their Reservation at the latest fifteen days before the hotel's estimated service provision date.
2.4. The customer can request a change and termination of the reservation at most 2 times without paying any fee. If the customer requests more changes, the customer will be obliged to pay a fee according to the change, reservation and termination tariff applied by the hotel.
2.5. With this contract, the Customer agrees, declares and undertakes that the reservation will be made taking into account the prices applied at the time of the confirmation of the reservation change request, if he / she changes / wishes to make changes to the reservation during the period when the special discount is applied.
2.6. The discount for children will be applied if they stay in the same room as their parents. The age of the child reported by the Customer during booking will be taken into account. Although it is determined that the age of the child is different from the age specified in the identity card requested by the authorized person during the reservation registration, the necessary changes will be made in the reservation and the fee will be covered by the customer.
3. PAYMENT METHOD
3.1. The customer will enter his / her credit card information into the system during the payments made by credit card through the online reservation system.
3.2. The hotel accepts that the credit card information and the system where the information is presented is under the protection of a special security system that prevents the information from being viewed or copied in any way and in any way. At the same time, the hotel will not compensate and will not be held responsible in any way for the damage caused by third parties learning of information and documents and secrets due to damaging programs and similar program systems caused by the Customer's computer and the carelessness of the customer.
3.3. During check-in to the hotel, the customer will present the credit card used for payment when registering online or a photocopy of the front part of this credit card. The responsibility for the damages / damages that will occur if the customer does not fulfill these responsibilities will belong to the customer.
3.4. The invoice to be sent to the customer will be sent to the address specified by the customer. If the customer has not specified the address to send the invoice, the invoice will be sent to your contact address. The Hotel will not be held responsible for not receiving the invoice if the customer specifies the wrong address, does not specify the recipient, or the recipient is not at the specified address.
4. REFUND OF PAYMENT
4.1. The entire payment made will be returned to the Customer upon the Termination or change request made 14 days prior to the Customer's check-in.
4.2. In case of cancellations made 7 days or less before the expected arrival day, 50% of the entire accommodation fee will be deducted from the customer.
4.3. During the reservation registration, for payments made by credit card, the refund will be refunded to the bank account where the payment was made.
5.1. The age and identity of the customer will be checked during check-in. The expenses incurred due to the wrong information provided by the customer shall be borne by the Customer.
5.2. No matter what time the customer arrives at the hotel, he will settle in the room at 14:00 at the earliest on the day of arrival and will leave the room at 12:00 at the latest, no matter what time he will leave the hotel, and additional service to be provided to him after he leaves the room.
Melrose Viewpoint Hotel takes all necessary administrative and technical measures in line with the principle of utmost care to protect the confidentiality of personal data collected by the means described in the General Disclosure Text on Personal Data from its external stakeholders and in the KVKK T04 Information Text for Personnel from its employees and in physical and / or electronic form.
Melrose Viewpoint Hotel processes, stores or shares all the personal data it collects in accordance with the relevant legislation and company policies and under the conditions specified in the above-mentioned lighting texts. Melrose Viewpoint Hotel takes the necessary measures to ensure that these companies comply with the confidentiality standards and terms of melrose Viewpoint Hotel, if it shares information with the institutions or organizations it cooperates with.
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